We Travelplanners Southsea Ltd are committed to protecting and respecting your privacy and take this very seriously.
Who we are
We are Travelplanners Southsea Ltd. Our registered office is: Ency Associates Printware Court, Cumberland Business Centre, Northumberland Road Portsmouth, Hampshire, PO5 1DS and our company number is 00544187.
What we collect
If you subscribe to join our mailing list we will ask for information that may include your name, address, email address, telephone number, age, gender, occupation, credit card details, details of holiday habits and details you are interested in receiving further information on.
What we do with your personal information
By becoming a customer you consent to receive from us our marketing communications and details of special offers or products which we may think may be of interest to you, unless you expressly ask not to be contacted in this way when you make your booking with us.
Your information will be held for our internal use to allow us to improve the services and products we offer, your customer experience, and to enable us to comply with our contractual obligations.
If you telephone us, calls may be recorded for training and quality purposes. We will only share your personal information with our authorised travel service providers, and only as necessary in order to complete a transaction that you have specifically requested.
We do not sell, rent or trade your personal information to third parties for marketing purposes without your express consent.
Your details may be provided to security or credit checking companies, public authorities such as customs/immigration if necessary, or to others as required by law.
We may also pass your details to any successor to our business (or any relevant part of it).
Information you provide may also be used for statistical purposes. For further details please refer to the section ‘IP addresses and Cookies’.
How to opt out of receiving marketing communications from us
If you do not want your details used for marketing purposes please advise us at the
Travelplanners Southsea Ltd 27A Marmion Road, Southsea, Hampshire, PO5 2AT or telephone us on 02392 730000 or email us at Karin@tplan.co.uk
You can unsubscribe at any time by clicking on an unsubscribe link on the email.
How we protect your information
We may send your details outside the European Economic Area (EEA), e.g. if your holiday is outside the EEA and the hotel needs to be advised of your details. Due to the global nature of the infrastructure of the internet please be aware that controls on data protection outside the EEA may not be as strict as in the UK.
IP addresses and Cookies
A cookie is a small file that a website transfers to the cookie file of the browser on your computer’s hard disk so that the website can remember who you are. Cookies identify the computer you are using, not you personally.
On www.tplan.co.uk we use Google Analytics to understand which website pages you are visiting and to help improve the customer journey through the website and site effectiveness. This data allows us to improve the quality of your visit and develop programs, navigation and content that will be of interest to you. Google Analytics leaves cookies on your browser but this does not identify you personally.
We currently do not use third party cookies or web beacons. The website www.tplan.co.uk system is protected by firewalls. We collect information about your computer (not your name, address, email address or telephone number) through your permanent cookie file for the purpose of assessing the effectiveness of site content and traffic. This data allows us to improve the quality of your visit.
Access to information
You have the right to ask us in writing for a copy of the information which we hold about you (for which we may charge a statutory fee). Any request should be addressed to:
Travelplanners Southsea Ltd 27A Marmion Road, Southsea, Hampshire, PO5 2AT
If you believe that any of your personal information that is held or being processed is incorrect then please contact us immediately at the postal address or email address below. Any information found to be incorrect will be corrected as soon as possible. If at any time you believe that we have not adhered to these principles, please notify us by email at: Karin@tplan.co.uk or write to us at: Travelplanners Southsea Ltd 27A Marmion Road, Southsea, Hampshire, PO5 2AT